DESCRIPTION

Head of Conference Operations
Central London
Salary £45,000 - £50,000

My client is a vibrant events centre, hosting a variety of conferences, exhibitions, awards ceremonies, private parties and weddings across spaces with limitless possibilities. As a result of continued growth we have been instructed to assist in the recruitment of a Head of Conference Operations who will oversee the team of event managers and operational delivery of all conferences and will be a key figure in the overall operations function. This person will work closely with the General Manager and Directors to ensure the delivery first class conference operations throughout.

Please note: The Food & Beverage operation does not fall under your jurisdiction and is ran by a leading on-site event caterer. The Head of Conference Operations role is will work closely with this team but the role is not responsible for it and is positioned within the actual Conference and Events conception and delivery.

Job accountabilities:
* Developing a culture and delivering training programmes for operations staff to improved experience and performance.
* Monitor best practice in other companies and bring insights to the venue in order to keep ahead of the competition.
* Contribute to the regular supplier review meetings and provide required information/data for completing these reviews and controlling cost.
* Build relationships and constructive partnerships with other internal departments to maximise operational performance and, look for areas of improvement.
* Control spend, strict adherence to costs and budgets and build a culture of long-term saving on procurement costs.
* Work with the Events Manager on the implementation of changes/improvements to the Customer Journey.
* Development of policies and procedures and H&S guidelines for operational best practice of the company's for operations.
* Adhere to all H & S compliance and Risk Assessments requirements and monitor the team and supplier's performance to ensure all requirements are met and exceeded.
* Perform any other duties commensurate with the grade and level of responsibility.

Person specification & background knowledge, skills & experience:
* Significant and successful experience in operations management roles.
* Experience in the Event /Conference industry.
* Must have independently and successfully managed operations on large scale conferences (over 500 pax).
* Computer literate and proficient in the use of commonly used business software.
* Strong interpersonal skills and effective communication.
* Good leadership skills & team player.
* Well organised, flexible and adaptable.
* Customer focus.
* Ability to work in a multicultural environment and respect other cultures.
* Ability to work under pressure and maintain calm & problem solver.

This is predominantly a Monday to Friday, however a degree of flexibility is required to meet the demands on the business including long hours and late nights on events days.

Head of Conference Operations
Central London
Salary £45,000 - £50,000

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