DESCRIPTION

This eLearning course prepares your team to give the best possible first impression to your guests in addition to teaching the vital skills and process a receptionist would need.

Why is This Training Important:

Preparing your staff to handle guests both in person and the phone alongside learning the basic processes and responsibilities of a receptionist can dramatically reduce the training time of your new recruits.

What’s Included:

The Good Receptionist

Working as a Receptionist

Knowing Your Hotel

Handling Reservations

Checking Your Guest In

Checking Your Guest out

Got a question about this module? Call us on 0207 386 4497 or email us at [email protected]

PLEASE NOTE:  Once purchased, please allow up to 2 hours for your account to be created.  You will be sent log in details from FLOW, this is our Learning Management System.  Should you not be able to find your log in details, please make sure you check your SPAM.  If you have any questions or are having problems finding your log in details then please email [email protected], you will receive a response within 24 hours of the next working day (Monday to Friday, excluding Bank Holidays).