DESCRIPTION

Staffing, Client & Operations Assistant - London BOH

We at Off To Work are looking for a Staffing, Client & Operations Assistantwho is an enthusiastic and organised individual with strong communication skills and the drive to "enable amazing experiences".Experience in working in a BOH role, and a passion for events, catering and hospitality would be of great benefit in this role.

As the UK's premier hospitality recruitment, staffing, training and consultancy company, we have sourced the finest talent for the most prestigious hospitality companies and events in the UK and beyond since 2000.

We have raised the bar in service standards by thinking differently and challenging perceptions of how casual staffing, recruitment and venue management should be practised.

We help our teams grow their experience with us, so their careers can flourish, because creating success for our clients begins with enabling success within.

TheStaffing, Client & Operations Assistantwill be working closely with and reporting to the Culinary & Back of House Director and the Senior Client Account Manager to deliver and develop business in London. You will provide support in every aspect of the operational running of the branch.

There will be an expectation of theStaffing, Client & Operations Assistantto develop excellent relationships with the casual team and clients, to profile and match candidates to our client's requirements. Focus on staff engagement, development, welfare and retention through regular communication.

TheStaffing, Client & Operations Assistantposition is a varied role, so you may be required to work on site with our clients/ at events to offer support, advice and valuable feedback to clients, staff and the office to further your industry knowledge.

Key Responsibilities:

1. Respond to all booking requests in a timely manner, accurately and promptly confirming details back to both the client and office management. You will ensure that all event and booking details are posted on the website with 100% accuracy and booking confirmations and timesheets are sent in a timely
2. Successful management of a portfolio of client accounts. Offering attentive and consistent service, and listening and reacting to individual booking requirements, expectations and addressing long term need
3. Communicate event changes clearly to staff members ensuring details are understood and confirmed back
4. Deal with cancellations, punctuality and casual team discipline in a robust manner, upholding Off To Work standards to ensure consistent delivery of bookings to clients
5. Take a pro-active approach to onboarding all new recruits and bringing them into the Off To Work family culture.
6. Able to works "shifts" in the field when business requires for support and continued knowledge development
7. Record event feedback on client and staff profiles within 24 hours of event and reassure and instil confidence in clients via consistent and clear communication and a professional manner
8. Ensure all office admin and paperwork is correctly filed according to company policy
9. Gain full knowledge of all aspects of recruitment and initial staff training, including phone interviews and practical assessment days
10. Assist with other sectors, projects and ad hoc tasks as per business requirements

Minimum Requirements

1. Excellent communication skills must be fluent in spoken English and exceptional written English
2. Confident phone manner and the ability to engage appropriately with applicants, casual staff and clients
3. Drive and determination with attention to detail and an innate ability to focus on a variety of tasks
4. Exemplary work ethic
5. Immaculately presented with pride in both appearance and work
6. Confident, mature and the ability to think on your feet. Hardworking and adaptable

This role requires an ambitious and driven candidate who wants to effect quality led change and make a real impact on the business gaining satisfaction from beating targets and successful task completion. If this sounds like you then please do apply today!

Salary: £19,000 to £21,000
Hours: 40 hours per week - 5 out of 7 days - Mon-Sun rota/ shift basis, with some early starts from 07:00 and on occasion 06:00. (During our busy periods there will be a requirement to work longer hours on occasion)
Duration: Permanent
Location: London EC1

At Off To Work we take your data privacy very seriously and only use your data for the legitimate business reason off recruitment and selection purposes. The full terms of our GDPR Talent Placement privacy notice are available to view on our website.https://www.offtowork.co.uk/privacy-policy/