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3 Day Introduction to Hospitality
Who should attend?
Waiting staff who want to improve their skills or people who would like to get into the industry.
Course includes:
- Guest relationship management
- CV & cover letter writing
- Interview skills
- Bar service skills
- Floor service skills
- Sales skills
- Conflict management
- Practical training
- Guest speakers
- Practical and written examinations
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3 Day Hospitality Leader Course
Who should attend?
Head waiters or supervisors looking for essential management skills or managers
who wish to gain or refresh their skills.
Course includes:
- Guest relationship management
- CV & cover letter writing
- Interview skills
- Bar service skills
- Floor service skills
- Sales skills
- Profit & loss
- Stock control
- Conflict resolution
- The law
- Practical training, held in our restaurant
- Guest speakers
- Practical and written examinations
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3-day Basic to Intermediate Bar/Cocktail Course
Who should attend?
People who would like to break into the exciting world of bar tending or people
currently working in bars who would like to further their skills.
Course includes:
- Role of the bartender
- Attention to detail
- Organisation
- Bar service
- Interaction with guests
- Stock control
- Glassware
- Cocktail making
- Cash handling
- Alcohol awareness
- Conflict management
- Different types of bars
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1 day BIIAB National Certificate Personal Licence Holder - 6 hours
Who should attend?
Anyone authorising the retail sale of alcohol in licensed premises.
Course includes:
- Personal Licence
- Duties of a Personal Licence holder
- Licensing authorities
- Alcohol
- Unauthorised licensable activities
- Police powers
- Premises Licences
- Operating schedules
- Permitted temporary activities
- Disorderly conduct on licensed premises
- Protection of children
- Rights of entry
- Written exam
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1/2 day Level 1 Certificate in Food Safety - 4 hours
Who should attend?
New employees with minimal or no prior food safety knowledge, employees handling low-risk
or wrapped food or those who work front of house, such as waiting or check out staff, as
well as back of house such as kitchen porters or warehouse staff.
Course includes:
- Food Safety (food hygiene, hazards, responsibilities)
- Personal Hygiene
- Cleaning
- Contamination
- Written exam
- Certificate
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1 day Level 2 Certificate in Food Safety - 6 hours
Who should attend?
Essential for all those who handle food in catering environments.
Course includes:
- Legislation
- Food safety hazards
- Temperature control
- Refrigeration, chilling and cold holding
- Cooking, hot holding and reheating
- Food handling
- Principles of safe food storage
- Cleaning
- Food premises and equipment
- Written exam
- Certificate
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1 day Basic to Intermediate Cocktail Class - 8 hours
Who should attend?
Anyone who wants to learn how to make cocktails like a professional barman.
Course includes:
- Role of the bartender
- Attention to detail
- Organisation
- Bar service
- Interaction with guests
- Stock control
- Glassware
- Cocktail making
- Cash handling
- Alcohol awareness
- Conflict management
- Different types of bars
- Learning and making 25+ cocktails
- Practical and written examinations
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1/2 day Barista Course - 4 hours
Who should attend?
Anyone who works or wants to work with coffee or even just loves coffee made the
professional way and wants to learn how it’s done.
Course includes:
- Understanding coffee
- Understanding your coffee grinder
- Understanding your espresso machine
- The art of ‘foaming’ and ‘steaming’ milk
- Producing gourmet and speciality coffees
- Cleaning and maintenance of your machine
- Written and practical exam
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